FAQ

Your questions answered

Take a moment to browse through the FAQs below. 

How long will my order take?

RGP Lens – 5 to 7 Working Days

Soft Clear Lens – 7 to 10 Working Days

Soft Pastel Tinted Lens – 10 to 14 Working Days

Cantor Prosthetic – 21 to 28 Working Days

Nissel Custom – 21 to 28 Working Days

IntegroLens – 21 to 28 Working Days

 

*Please note that this is a guide.

Standard lenses come with a 90-day exchange warranty from the date of despatch. The exchange facility can be used to adjust lens parameters such as change the radius, diameter and power of the ordered lens(es).

Cantor Prosthetic
Exchange policy available at an additional cost.
We also provide up to two free trial lenses to determine the correct fit.

Nissel Custom
No exchange policy. However, we provide up to two free trial lenses to ensure the correct fit before ordering.

IntegroLens
No exchange policy. However, we provide up to two free trial lenses to ensure the correct fit before ordering

For RGP contact lenses, any multi-purpose RGP solution can be used. For Soft contact lenses, Cantor Barnard recommends the use of Ote Twins Active and Avizor Unica Sensitive.

Cantor Barnard Soft and RGP contact lenses can be worn for up to a year, however lens replacement should be recommended by your Eye Care Professional for your individual needs.

Contact us

Need more help?

If you cannot find the answer you need or you want to talk things through in more detail, reach out to our team.
We are always happy to offer clear guidance and friendly support.

Eye conditions

Suitable lenses

Below are types of lenses offered by Cantor Barnard and the clinical indications in which they can be used for:

Sterile soft contact lenses

  • Myopia
  • Hyperopia
  • Astigmatism
  • Presbyopia
  • Symptoms that can co-occur with Academic Skills Disorders
  • Symptoms that can co-occur with Colour Deficiency
  • Masking of Cosmetic Defects of the Eye

Rigid gas permeable lenses

  • Myopia
  • Hyperopia
  • Astigmatism
  • Presbyopia
  • Keratoconus